Key Worker

Job Introduction

Who is Triage? 

Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers.

Delivering from locations across Scotland and England, Triage partners with multiple public, private and community organisation. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas. 

We are looking for people to join us, who reflect our values. With offices across the UK, our values are what helps unite our teams and provides us with a sense of belonging. No matter the location we work in, or the role we carry out, we feel a sense of community and that's all because of our values. 

For us, our five values frame our interactions and set standards both internally and externally - they are the building blocks on how we do business. 

"We thrive together", "We do something amazing everyday", "We never give up", "We know our knowledge is power", "We act with kindness". 

In other words, if you have a true passion for working with and helping others, Triage could be the employer for you.

About the role: 

As a Key Worker, you will manage a caseload of individuals (participants) delivering tailored, person centred employability support that builds confidence, motivation and clear pathways into work. This is a varied, people focused role requiring strong engagement skills, adaptability and a genuine passion for supporting people with diverse and complex needs.

As a Disability Confident Leader, we actively encourage applications from people with disabilities or long term health conditions. We will interview all disabled applicants who meet the minimum criteria and make reasonable adjustments to ensure no candidate is disadvantaged.

Role themes: People Motivation | Training and Delivery | Relationship Management 

Key responsibilities:

Build and manage a caseload through proactive engagement with employers, communities, schools, partners and referral organisations. 

• Complete high quality assessments to understand individual aspirations, skills, experiences and barriers. 

• Design, deliver and regularly review personalised action plans that support progression and achievement. 

• Provide effective one to one and group based support, adapting approaches to meet diverse learning needs. 

• Create a positive, inclusive environment that encourages participation, builds confidence and supports progression. 

• Deliver flexible, innovative employability support aligned to local priorities and contractual requirements. 

• Monitor progress, maintain accurate records and adapt support to achieve positive outcomes and KPIs. 

• Build and maintain strong relationships with partner organisations, employers and local services. 

• Represent Triage at external meetings,partnership forums and events to maintain local networks and opportunities.

• Commit to ongoing professional development and apply best practice in employability delivery.

Required criteria: 

• Experience delivering employability, training or support programmes for individuals with diverse learning needs.

• Excellent verbal and written communication skills, with the ability to engage, motivate and positively challenge others.

• Experience supporting disadvantaged, care experienced or multi needs individuals. 

• Ability to assess progress and adapt support strategies to drive outcomes. 

• Strong organisational skills and experience working in a performance or target driven environment. 

• Confident using digital tools to support delivery and learner engagement.

• Full UK driving licence with access to a vehicle and business insurance.

Desirable criteria: 

• Training or assessment qualification (e.g. Education & Training, CAVA). 

• Knowledge of Awarding Body requirements and standards. 

• Experience working in recruitment, publicly funded services or similar sectors. 

• Existing local employer or partner networks. 

• A proactive, solutions focused approach with a track record of driving positive change.

NB: This job description is intended as a guide. Duties may change in line with service needs and will be agreed through the business performance management process. All appointments are subject to a satisfactory Disclosure Check (cost reimbursed).

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