Key Worker

Job Introduction

Who is Triage? 

Triage provides information, advice, guidance, skills, workplace training, work preparation and supportive recruitment services that help people secure a job, progress in the workplace and build meaningful careers.

Delivering from locations across Scotland and England, Triage partners with multiple public, private and community organisation. Working with local, regional, and national stakeholders, prime contractors and Jobcentre Plus, we deliver employment, education and training programmes that respond to the social, cultural, inclusive and economic growth agendas. 

We are looking for people to join us, who reflect our values. With offices across the UK, our values are what helps unite our teams and provides us with a sense of belonging. No matter the location we work in, or the role we carry out, we feel a sense of community and that's all because of our values. 

For us, our five values frame our interactions and set standards both internally and externally - they are the building blocks on how we do business. 

"We thrive together", "We do something amazing everyday", "We never give up", "We know our knowledge is power", "We act with kindness". 

In other words, if you have a true passion for working with and helping others, Triage could be the employer for you.

About the role: 

As a Key Worker specialising in supported employment, you will be responsible for supporting individuals with health conditions, disabilities, and complex barriers to secure and sustain meaningful paid employment. Working within the Supported Employment Quality Framework (SEQF), you will play a key role in promoting inclusion, reducing stigma, and enabling participants to achieve their employment goals. 

You will manage a caseload of 30 participants, delivering tailored, face to face support within the local community. A central aspect of the role involves building strong relationships with employers, identifying suitable opportunities, and providing robust in work support to ensure long term job retention. 

As a Disability Confident Employer, Triage is committed to ensuring fair and inclusive recruitment.  Applicants with disabilities or long term health conditions who meet the minimum criteria will be offered an interview, with reasonable adjustments available throughout the process.

Core Themes: People Motivation | Stakeholder Engagement | Relationship Management

Required Criteria:

• Exceptional interpersonal skills, including empathy, emotional intelligence, and the ability to build trust with individuals from diverse backgrounds. 

• Proven experience supporting individuals to overcome barriers to gaining or sustaining employment. 

• Demonstrated capability in delivering one to one support and facilitating small groups. 

• Experience working within a structured delivery model, with the ability to innovate and adapt approaches to ensure inclusive and engaging support. 

• Strong employer engagement skills: building partnerships, matching participant strengths to employer needs, negotiating opportunities, and promoting inclusive workplace practices. 

• Knowledge of reasonable adjustments, benefits systems, basic employment law, and workplace accommodations.

• Understanding of supported employment principles and best practice. 

• Skilled in using assessment tools (such as vocational profiling) to identify support needs and develop actionable employment plans. 

• Excellent communication skills across written, verbal,and non verbal channels. 

• Ability to monitor progress, evaluate outcomes, and adjust support strategies as required. 

• Demonstrated attributes including resilience, adaptability, integrity, and effective decision making.

• Strong organisational and time management skills, with experience working in performance driven environments.

•Ability to work independently and manage complex situations with persistence and professionalism. 

• Full driving licence and access to a vehicle with business insurance.

Desirable Criteria:

• Experience within employability, publicly funded programmes, or related sectors. 

• Experience supporting diverse or marginalised groups. 

• Established networks with local employers and stakeholders .

• The ability to identify opportunities for continuous improvement.

NB: This job description is intended as a guide. Duties may change in line with service needs and will be agreed through the business performance management process.

All appointments are subject to a satisfactory Disclosure Check (cost reimbursed).

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